Returns & Exchanges

At Nami Matcha, we want you to be fully satisfied with your purchase; however, due to the perishable nature of our food products, we can only accept returns on unopened, sealed items within 14 days of delivery. If your order arrived damaged or incorrect, please contact our support team immediately for a replacement or full refund.

Return Process

• 1.
  Verify Eligibility

  Ensure your matcha or tea accessories are in their original, unopened packaging and that the request is within our 14-day return window.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and photos of the items you wish to return or any damage incurred during shipping.

• 3.
  Ship Your Return

  Once approved, securely pack your items and ship them to our fulfillment center using the prepaid label provided by our customer service representative.

• 4.
  Receive Your Refund

  After we inspect the returned items, we will process a refund to your original payment method within 5-7 business days, excluding initial shipping costs.